> For the complete documentation index, see [llms.txt](https://godomall-help.nhn-commerce.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://godomall-help.nhn-commerce.com/crm_guide/variables/order-delivery.md).

# 자동 알림 - 주문·배송

{% hint style="info" %}
입금 계좌 변수는 발송 수단에 따라 변수가 다릅니다. \
SMS·앱푸시는 `{account}`, 알림톡은 `{bankAccount}`를 사용해야 합니다.
{% endhint %}

<table><thead><tr><th>변수</th><th>설명</th><th>치환 예시</th><th width="175">지원 발송 항목</th></tr></thead><tbody><tr><td><code>{rc_mallNm}</code></td><td>쇼핑몰명</td><td>고도쇼핑몰</td><td>전체</td></tr><tr><td><code>{shopUrl}</code></td><td>도메인</td><td><a href="http://www.godomall.com">www.godomall.com</a></td><td>전체</td></tr><tr><td><code>{orderName}</code></td><td>주문자명</td><td>김고도</td><td>전체</td></tr><tr><td><code>{orderNo}</code></td><td>주문번호</td><td>ORD20251113001</td><td>전체</td></tr><tr><td><code>{settlePrice}</code></td><td>총 주문금액</td><td>59,000</td><td>클레임 승인·거절 외 전체</td></tr><tr><td><code>{goodsNm}</code></td><td>주문상품명</td><td>코튼 셔츠</td><td>클레임 승인·거절 외 전체</td></tr><tr><td><code>{orderDate}</code></td><td>주문일</td><td>2025-11-13</td><td>클레임 승인·거절 외 전체</td></tr><tr><td><code>{expirationDate}</code></td><td>입금 만료일</td><td>2025-11-15</td><td>클레임 승인·거절 외 전체</td></tr><tr><td><code>{depositNm}</code></td><td>입금자명</td><td>고도상점</td><td>클레임 승인·거절 외 전체</td></tr><tr><td><code>{bankAccount}</code></td><td>입금계좌 (알림톡)</td><td>NHN은행 123-456789</td><td>입금 요청</td></tr><tr><td><code>{account}</code></td><td>입금계좌 (SMS·앱푸시)</td><td>NHN은행 123-456789</td><td>입금 요청</td></tr><tr><td><code>{cancelPrice}</code></td><td>취소 금액</td><td>12,000</td><td>주문 취소 / 환불 완료  / 교환 신청 / 반품 신청 / 환불 신청 / 클레임 승인 / 클레임 거절</td></tr><tr><td><code>{gbRefundPrice}</code></td><td>실 환불금액</td><td>12,000</td><td>주문 취소 / 환불 완료  / 교환 신청 / 반품 신청 / 환불 신청 / 클레임 승인 / 클레임 거절</td></tr><tr><td><code>{deliveryName}</code></td><td>배송업체명</td><td>고도택배</td><td>배송 안내(송장)</td></tr><tr><td><code>{invoiceNo}</code></td><td>송장번호</td><td>5678901234</td><td>배송 안내(송장)</td></tr><tr><td><code>{userExchangeStatus}</code></td><td>클레임 상태</td><td>교환 완료</td><td>클레임 승인 / 클레임 거절</td></tr></tbody></table>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://godomall-help.nhn-commerce.com/crm_guide/variables/order-delivery.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.